FAQ
How can I contact Bluemer?
You can email us at info@bluemer.store where our customer service team will be happy to help you with whatever you need!
Why haven't I received my order confirmation or shipping confirmation email?
Rest assured, order and shipping confirmation emails are automatically dispatched to the email address you provided during checkout. If you haven't received a confirmation, please take a moment to check your spam folder. If it's still missing, don't hesitate to reach out to us at info@bluemer.store, and we'll swiftly assist you in resolving the issue!
Do you ship worldwide?
Yes.
Can I cancel my order?
All cancellations must be made before the order is processed.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Orders take between 5-8 business days to arrive.
Will I be charged with customs and taxes?
No. The prices displayed on our site are in US Dollars and include tax and custom duties. However, depending on your country, additional duties and taxes may still be charged by your local customs office once your order arrives at its final destination. These charges are determined by the customs office and are the responsibility of the customer. We are not liable for any customs-related delays. For more information on potential charges, please contact your local customs office.
How do I return an item?
Please contact us at info@bluemer.store
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
What should I do if my order is incomplete?
If you discover any missing items in your order, don't worry! We provide a 7-day window for reporting any such issues. Simply reach out to us within 7 days of receiving your order, and we'll promptly assist you with the necessary steps.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you pay by credit or with debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.